Discover how eBen Solutions fosters growth & engagement in your sector.
Our versatile suite of solutions is designed to maximize workforce productivity & support you achieve your business goals.
Industry Challenges
Elevated Turnover Amid High Recruitment Activity
The telecommunications sector struggles with significant churn: while recruitment levels are rising—with 66.7% of organizations reporting increased hiring in 2023—talent turnover remains steep, with 64.6% of employers citing new job opportunities as the primary reason for attrition. Additionally, the telecom industry's HR turnover rate averaged 18% in 2022, illustrating persistent instability. This constant flux disrupts onboarding, continuity of service, and institutional knowledge, thereby undermining engagement for both departing and remaining employees.
Digital Transformation Without Aligned Engagement Strategies
Telecom organizations are racing to modernize their HR through technology—70% are implementing new HR platforms, 72% are adopting AI-driven tools, and many are reducing onboarding times via virtual reality or automated systems. Yet, while these innovations boost operational efficiency, they risk outpacing cultural change: digital fatigue, uneven adoption, and skepticism toward new engagement initiatives can erode human connection and hamper employee buy-in—a key vulnerability in this high-pressure, tech-heavy environment.
Cultural and Communication Barriers in a Diverse Workforce
Telecom firms often employ deeply multicultural teams, which can create communication silos and hierarchical cultures that hinder engagement. The region’s high power-distance norms mean employees expect direction from leaders, yet also value consultation—69% of managers agree it’s wrong to make decisions without involving staff, even as 68% believe rules should remain unbroken for the organization’s sake. Without thoughtful strategies for inclusive leadership and transparent communication, diverse teams often risk misalignment, disengagement, and stifled innovation.
Our Solution for Pharmaceutical Companies
Tackling High Turnover and Recruitment Instability
Through the Benefit Center (BC) and Success Advocate (SA), eBen enables telecom operators to differentiate themselves in a highly competitive talent market. By offering tailored benefits, continuous well-being support, and responsive HR service delivery, eBen strengthens the employer value proposition, improving retention and making recruitment more efficient. The platform also captures employee feedback in real time, allowing organizations to identify early signs of disengagement and act proactively before attrition occurs.
Aligning Digital Transformation with Employee Engagement
Telecom companies are leaders in adopting advanced HR technologies, but without cultural alignment, such tools risk overwhelming employees. eBen’s Engagement Consulting & Advisory (C&A) ensures that digital HR initiatives are underpinned by engagement strategies that focus on communication, transparency, and user adoption. Combined with Engagement Community (EC), eBen helps organizations humanize digital transformation by fostering connection, recognition, and inclusivity—ensuring that technology accelerates, rather than hinders, employee experience.
Building Inclusive Cultures Across Diverse Workforces
With multicultural teams at the core of telecom organizations, inclusivity and communication are paramount. eBen’s Engagement Community (EC) facilitates cross-cultural dialogue, recognition programs, and collaboration initiatives that foster a sense of belonging across diverse groups. Meanwhile, the Certified Employee Experience Leader (CeeL) program equips HR and line managers with the skills to lead inclusively, bridge cultural gaps, and sustain engagement through more transparent and empathetic leadership practices.
Telecomunication
Useful Tools
In the Telecommunications sector, staff turnover remains stubbornly high despite aggressive hiring, digital transformation in HR risks disconnecting employees if not paired with meaningful engagement, and the culturally complex workforce demands nuanced approaches to leadership and communication. All three factors significantly impact employee satisfaction, retention, and organizational performance.
Maintain a Workplace Where People Feel
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